Wondering about something related to Spiffo!? Check out the answers below to the common questions that we are asked.

Where are you located?
We are located in the Halifax/Dartmouth area of beautiful Nova Scotia, Canada, where the salt wind whispers to the trees and the ocean waves kiss the shores. If you’re ever planning on visiting the area and have questions, let us know, we’re happy to help!

Can I pick my items up instead of having them shipped?
For sure! If you’re within the HRM area just choose “Local Pickup” when you check out. If you’re going to be visiting the HRM area just contact us before you order and we’ll give you a code that you can enter for “Local Pickup”. Once your order has been placed we’ll be in touch to set up a convenient pickup time.

Where do you ship to?
Although there are some location restrictions, we presently only ship to Canada and United States. Please contact us regarding if you do not live in these areas. It is quite possible we can make arrangements. Please also see our Shipping & Delivery Policy for more information.

What payment options do you offer?
We accept all major credit cards via Stripe. We also use PayPal and through them we can accept credit cards as well as your PayPal account balance. You do not need a PayPal account to pay by credit card.

Do I need a PayPal account to pay by credit card?
No, you do not need a PayPal account to pay by credit card.

Why do you include the weight on a lot of your items?
Since brushes and razors are hand held weight can be a subjective factor to an individual. If you do have a preference to a particular weight making your choice can now be easier! Please note that this differs from the product shipping weight which includes packaging, wrapping, etc.

How should I clean my brush?
Please see our Articles page for an answer to this and other questions on product use and care.

I can’t decide on a knot. Can you tell me more about them?
Sure! We have a excellent article here that will help determine Which Knot Is For You.

What is the Spiffo! Report?
The Spiffo! Report is the name of our awesome newsletter. It is a great source of shaving information, latest news, happenings, specials, new releases, cool stuff and more! You can subscribe to it here. Did we mention that it’s free?!

What is a Gumdrop-style shaving brush handle?
Our Gumdrop-style shaving brush handles are a bit shorter than our standard size handles and the bottom of the base is slightly wider, giving it not only a great look but a great hand feel too!

Do you have a question that is not answered here? Please Contact Us